FAQs - filerskeepers

Do you only sell records retention schedules?

No, we offer a complete set of solutions to make your business compliant with records retention rules, across countries and legislations. We offer specialised records retention research services, professional services and records retention implementation services. We offer these services either directly or through our partners. For developers, who want to integrate our records retention obligations directly into their applications and systems we offer an api.

Do you only sell records retention schedules?flamenco2021-02-13T15:55:21+00:00

What is a records retention schedule?

A records retention schedule means a global, regional, continental, regional or local overview of legal records retention obligations. filerskeepers sells records retention schedules on a supranational (EU), national or federal, state or sometimes even on a city level. For an overview of the schedules available click here.

What is a records retention schedule?flamenco2021-02-13T15:43:58+00:00

Are your prices per legal entity?

No. Our licenses and subscriptions allow all members of your group to access and use our schedules and content.

Are your prices per legal entity?flamenco2020-06-18T08:39:37+00:00

Why are the API prices in USD?

We use Amazon Web Services as our hosting partner and AWS Marketplace as our billing partner. AWS Marketplace currently only offers USD pricing.

Why are the API prices in USD?flamenco2020-06-18T08:37:19+00:00

What is the cost of a high volume plan?

Our high volume plans are tailored to each organization, including not only increased limits for features, but also customized training, license agreements, and payment terms. Our team would be happy to set up some time to talk about plan specifics; once we understand the needs of your organization, we’ll quickly provide you with a quote. Please contact an expert.

What is the cost of a high volume plan?flamenco2020-04-29T17:05:14+00:00

Do you offer pay-as-you-go pricing?

Yes, our Sandbox subscription functions as a pay-as-you-go plan. You will get 100 API calls for free. After that every additional API call comes at a cost per API call. Please let us know if you would like to discuss volume discounts by talking to an expert.

Do you offer pay-as-you-go pricing?flamenco2020-04-29T16:34:59+00:00

Can we submit a purchase order? Can you invoice us?

Yes, our subscriptions and records retention API offer PO/invoicing as a payment option. You can pay by credit card or bank transfer. If you want to learn more please talk to our experts.

Can we submit a purchase order? Can you invoice us?flamenco2020-06-18T08:34:02+00:00

Where do I submit a feature request?

We love feedback, and there’s a good chance your feature idea is already on our roadmap. Please email api@filerskeepers.co to share your two cents.

Where do I submit a feature request?flamenco2020-06-18T08:34:41+00:00

Can I change my plan at any time?

Yes. You can upgrade or add users at any time. At renewal, customers can decrease the number of licenses and/or the number of licensed users to fit their business needs. For customers on monthly plans, renewals occur each month, and any requested reductions in license counts will take effect on the next month. For customers on annual plans, renewals occur on the specified renewal date (once per year), and any requested reductions in license counts [...]

Can I change my plan at any time?flamenco2020-04-29T16:31:13+00:00

Can I cancel my subscription at any time?

We offer two account options. All of our Annual plans include a discount, and can be terminated any time 30 days before the end of each contract year. Our Monthly plans can be terminated at any time. Cancellation for Monthly plans becomes effective at the end of the current billing month.

Can I cancel my subscription at any time?flamenco2023-08-03T09:39:48+00:00

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